Shipping policy
Shipping Policy
At Cranry, we strive to deliver your orders in a timely, safe, and reliable manner. Please review our shipping policy below to understand how and when your order will be delivered.
Shipping Locations
- We currently ship only within India.
- Orders are delivered to serviceable pin codes based on availability of our logistics partners.
Order Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on Sundays or public holidays are processed on the next working day.
Delivery Time
- Metro & Tier-1 Cities: 3–5 business days
- Other Locations: 5–8 business days
Delivery timelines are estimates and may vary due to location, courier partner delays, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges (if applicable) are clearly displayed at checkout.
- Cash on Delivery (COD) orders may include an additional fee, shown before order confirmation.
Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS or email.
- Tracking details may take up to 24 hours to become active after dispatch.
Delayed or Undelivered Orders
- In rare cases of delay, we request your patience while we coordinate with our delivery partners.
- If an order is returned due to an incorrect address or multiple failed delivery attempts, re-shipping charges may apply.
Damaged Packages
- If the outer package appears damaged or tampered at the time of delivery, please do not accept the parcel and contact us immediately.
- For accepted packages with internal damage, please refer to our Return & Refund Policy.
Address Accuracy
- Customers are responsible for providing complete and accurate shipping details.
- Cranry is not liable for delivery issues caused by incorrect or incomplete addresses.
Contact Us
For shipping-related queries, reach out to us at:
Email: info@cranry.com