Refund policy

Return & Refund Policy

At Cranry, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Returns

• We offer returns within 7 days of delivery.
• Products must be unused, unworn, and in original packaging.
  

Non-returnable items include:

• Items purchased during sales or special offers
• Gift cards
• Products damaged due to misuse or improper handling

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with clear photos or videos.
We will arrange a free replacement or full refund, depending on availability.

Refunds

• Once the return is approved and received, refunds will be processed within 5–7 business days.
• Refunds are credited to the original payment method.
• COD orders will be refunded via UPI or bank transfer after confirmation.
• Shipping charges are non-refundable, except in cases of damaged or incorrect items.

Return Pickup & Shipping

• Reverse pickup will be arranged where serviceable.
• Return shipping costs are the customer’s responsibility, unless the issue is from our side.

Order Cancellation

• Orders can be cancelled within 12 hours of placing the order or before dispatch.
• Once shipped, orders cannot be cancelled.

Note: 

Returns will not be processed if the item returned differs from the original product purchased.

Contact Us

For return or refund requests, contact us at:
Email: info@cranry.com